Sara called me in a bit of a panic today. You see, she had taken three quilts to a new quilter in her area, and had gotten two of them back. The quilting was well done, and it was expensive to pay for the work. She still has one quilt left to pick up and pay for.
Even though the quilting was well executed, there was a problem. You see, the quilter had gotten the backings mixed up between the two quilts.
This quilt is going on the brown leather couch in Sara's living room. This quilt was supposed to have a modern brown backing that coordinated with the April Cornell Sonnet fabrics. (Sorry, the furry creature in the foreground is Remy. He just had to be in the mix of things).
This quilt was meant for a baby (hence the Sandy Klop American Jane prints) and was to have the paler, more child like, green print backing.
She paid for the quilts, and when she got home, realized the error. What would you do? She still has one quilt left to pay for. Should she tell the quilter of the mix up and ask for a reduction on the price of the third quilt?
She says she is very happy with the quilting, but is really bummed out about the backings being mixed up. Obviously it isn't reasonable to have the quilting taken out and the backings swapped out. Do you think some sort of monetary adjustment is in order or should she just live with the mistake? Should she even tell the quilter that a mistake was made?
Tell us what your thoughts are. Would you make a fuss? Ask for some compensation on the price of the third quilt? Just live with it? Would you go back to this quilter in the future?
148 responses to “What Would You Do?”
Poor Sara. Yes, I definitely think she should ask for a price adjustment. The quilter made a pretty big mistake. Since, the quilting quality was good, be sure to let the quilter know that too. It helps to soften the pain of criticism. If the quilter is a reputable one, she will want to do the right thing.
Poor Sara. Yes, I definitely think she should ask for a price adjustment. The quilter made a pretty big mistake. Since, the quilting quality was good, be sure to let the quilter know that too. It helps to soften the pain of criticism. If the quilter is a reputable one, she will want to do the right thing.
I am a quilter and I would want to know, she should have a better system when she takes a quilt in to prevent that. The third quilt should be free or the quilter pays for someone to take quilting out on them and redo. Let the quilter know and see what she has to say.
I am a quilter and I would want to know, she should have a better system when she takes a quilt in to prevent that. The third quilt should be free or the quilter pays for someone to take quilting out on them and redo. Let the quilter know and see what she has to say.
I would want to know. But also this happened to a friend of mine and she complained and all the quilter said was well what do you want me to do about it now. I cant take all of that out and if you dont like it dont bring me any more of your quilts. That is what she said. Really. She was a very good quilter with wonderful work. So if you want to keep using the quilter choose your words with wisdom.
I would want to know. But also this happened to a friend of mine and she complained and all the quilter said was well what do you want me to do about it now. I cant take all of that out and if you dont like it dont bring me any more of your quilts. That is what she said. Really. She was a very good quilter with wonderful work. So if you want to keep using the quilter choose your words with wisdom.
I agree with Jennifer…let her know how happy Sara is with the quality of the quilting. And, then, Jenny’s idea of the quilter paying someone to take out the quilting and re-quilt them is excellent. Sara brought her quilts to a quilter to get a job done. It should be done properly for the money she paid. The question of going to this quilter again? Yes, if she makes things right. No, if she doesn’t, regardless of the quality. Tough situation for Sara…
I agree with Jennifer…let her know how happy Sara is with the quality of the quilting. And, then, Jenny’s idea of the quilter paying someone to take out the quilting and re-quilt them is excellent. Sara brought her quilts to a quilter to get a job done. It should be done properly for the money she paid. The question of going to this quilter again? Yes, if she makes things right. No, if she doesn’t, regardless of the quality. Tough situation for Sara…
Definitely think the quilter should be told of her mistake – along with sincere comments about the quality of her quilting. Sara could have a couple suggestions for remediation and let the quilter choose, as long as all the suggestions work for Sara as well. Custom quilting is expensive and the quilter should have a system of checks & balances to make sure she is doing what the customer wants. There are many talented quilters out there – I’m sure if needed, another can be found. Might be important to point out to the quilter that just as she puts her time and effort into her work, so did Sara. Sara expected her efforts to turn out one way, and thanks to the quilter, that didn’t happen.
Definitely think the quilter should be told of her mistake – along with sincere comments about the quality of her quilting. Sara could have a couple suggestions for remediation and let the quilter choose, as long as all the suggestions work for Sara as well. Custom quilting is expensive and the quilter should have a system of checks & balances to make sure she is doing what the customer wants. There are many talented quilters out there – I’m sure if needed, another can be found. Might be important to point out to the quilter that just as she puts her time and effort into her work, so did Sara. Sara expected her efforts to turn out one way, and thanks to the quilter, that didn’t happen.
I would say something, and I do believe that monetary adjustment is a fair solution. I recently had an issue where the quilter hadn’t noticed that the batting had doubled over itself in one place. I took it back to the quilter and she ripped out the quilting in the affected area, fixed the batting, and re-quilted it. She would not accept any other solution so it is possible that the quilter will want to re-do the quilting too.
I would say something, and I do believe that monetary adjustment is a fair solution. I recently had an issue where the quilter hadn’t noticed that the batting had doubled over itself in one place. I took it back to the quilter and she ripped out the quilting in the affected area, fixed the batting, and re-quilted it. She would not accept any other solution so it is possible that the quilter will want to re-do the quilting too.
Wow, machine quilter problems are epidemic right now! What I would do would be to tell the quilter how pretty the quilting is and mention the mistake and hope that she proposes a solution. I would not expect her to pay for someone to pick out all that quilting, but the right thing for her to do would be to not charge for the third quilt. When I give a quilter more than one project at a time, I put everything (flimsy, batt, and backing) for one quilt in a plastic bag and everything for the other quilt in another plastic bag. Will be interesting to learn how this plays out. The finale to my machine quilting disgruntlement will be on my blog tonight.
Wow, machine quilter problems are epidemic right now! What I would do would be to tell the quilter how pretty the quilting is and mention the mistake and hope that she proposes a solution. I would not expect her to pay for someone to pick out all that quilting, but the right thing for her to do would be to not charge for the third quilt. When I give a quilter more than one project at a time, I put everything (flimsy, batt, and backing) for one quilt in a plastic bag and everything for the other quilt in another plastic bag. Will be interesting to learn how this plays out. The finale to my machine quilting disgruntlement will be on my blog tonight.
Oh man. I’d like to think I’d mention it in some sort of way that would allow her to become more aware. I’d put the ball in her court as to giving me a reduction in price. And, depending on how she handled it, I may never use her again. Truthfully, I’d probably never return either way.
As for the quilts, I reckon I’d hope my heart could live with. If not… chalk that up to life experience, ha?
Oh man. I’d like to think I’d mention it in some sort of way that would allow her to become more aware. I’d put the ball in her court as to giving me a reduction in price. And, depending on how she handled it, I may never use her again. Truthfully, I’d probably never return either way.
As for the quilts, I reckon I’d hope my heart could live with. If not… chalk that up to life experience, ha?
Absolutely talk to the quilter about the problem. When the 3 tops and backs were delivered to the quilter, were they separated out and labeled in some way to indicate which goes with which? For the quilts that I do for customers, my work order includes a spot for description and measurements of both the tops and the backs. This quilter apparently doesn’t use that type of system and might want to change after this experience. Most quiltmakers put quite a bit of time and thought into choosing the “right” backings for the look and feel of the top so this is not something to be overlooked.
Absolutely talk to the quilter about the problem. When the 3 tops and backs were delivered to the quilter, were they separated out and labeled in some way to indicate which goes with which? For the quilts that I do for customers, my work order includes a spot for description and measurements of both the tops and the backs. This quilter apparently doesn’t use that type of system and might want to change after this experience. Most quiltmakers put quite a bit of time and thought into choosing the “right” backings for the look and feel of the top so this is not something to be overlooked.
I am a long-armer and I would definitely want to know if I made a mistake of this magnitude. No doubt that I would give a huge reduction on the price of the third quilt.
I am a long-armer and I would definitely want to know if I made a mistake of this magnitude. No doubt that I would give a huge reduction on the price of the third quilt.
Yes, mention the error to the quilter along with the compliments on the quilting itself.
These backings are quite interchangable and I agree the quilter should have a system that prevents any kind of mixup.
A quilter I’ve used with great satisfaction quilted one of my quilts in the wrong thread color because she hadn’t looked at the work order I’d filled out and that she and I had discussed. She was kicking herself before I even knew about it and she insisted in picking the stitches out and requilting it the chosen color thread. I have used her services again with pleasure.
Calm and kind conversation will no doubt bring satisfaction. Quilters are good folks!
Hugs!
Yes, mention the error to the quilter along with the compliments on the quilting itself.
These backings are quite interchangable and I agree the quilter should have a system that prevents any kind of mixup.
A quilter I’ve used with great satisfaction quilted one of my quilts in the wrong thread color because she hadn’t looked at the work order I’d filled out and that she and I had discussed. She was kicking herself before I even knew about it and she insisted in picking the stitches out and requilting it the chosen color thread. I have used her services again with pleasure.
Calm and kind conversation will no doubt bring satisfaction. Quilters are good folks!
Hugs!
Like others have said, be sure and tell how much you liked the quilting…but definitely tell her she got the backings mixed up. She should know that to help her develop a different system till it don’t happen again.
Her reaction to the mistake would determine if I went to her again. If she wants to make things right, let her….if she is really sorry she will want to do something to make it right.
If she has the attitude of the one quilter mentioned above, in the third post down, I would not use her again if I was paid to use her.
Like others have said, be sure and tell how much you liked the quilting…but definitely tell her she got the backings mixed up. She should know that to help her develop a different system till it don’t happen again.
Her reaction to the mistake would determine if I went to her again. If she wants to make things right, let her….if she is really sorry she will want to do something to make it right.
If she has the attitude of the one quilter mentioned above, in the third post down, I would not use her again if I was paid to use her.
Opps! Should have proof-read before posting. I meant to say the quilt backings ARE NOT interchangeable since one quilt top has juvenile print fabrics.
BTW, love the quilts!
More hugs!
Opps! Should have proof-read before posting. I meant to say the quilt backings ARE NOT interchangeable since one quilt top has juvenile print fabrics.
BTW, love the quilts!
More hugs!
Honesty is always the best! Always praise then ever so gently explain the dilemma…..
Good luck
Honesty is always the best! Always praise then ever so gently explain the dilemma…..
Good luck
Oh no! The backing on the first quilt is not the end of the world, but the juvenile quilt…oh no. That is so much quilting to pick out…I would hope the quilter would do the 3rd quilt for free. At least all 3 backs weren’t switched around!
Oh no! The backing on the first quilt is not the end of the world, but the juvenile quilt…oh no. That is so much quilting to pick out…I would hope the quilter would do the 3rd quilt for free. At least all 3 backs weren’t switched around!
That’s a pretty big mistake. One expects that someone who has a quilting business to have some sense of color and design. It’s it’s apparent that those backs really do not “go” with the tops at all — you think she might have just stopped to question before she loaded them up on her machine? I agree with everyone else’s advice to compliment her quilting, but let her how disappointed you were. The one quilt in particular is now unusable for Sara’s original purpose.
This story, along with the one from Nancy (near Philadelphia) should be a lesson to all of us. No matter how well you know your quilter, and no matter how many quilts he/she may have done for you in the past, ALWAYS open up that quilt and look at it before taking it home.
That’s a pretty big mistake. One expects that someone who has a quilting business to have some sense of color and design. It’s it’s apparent that those backs really do not “go” with the tops at all — you think she might have just stopped to question before she loaded them up on her machine? I agree with everyone else’s advice to compliment her quilting, but let her how disappointed you were. The one quilt in particular is now unusable for Sara’s original purpose.
This story, along with the one from Nancy (near Philadelphia) should be a lesson to all of us. No matter how well you know your quilter, and no matter how many quilts he/she may have done for you in the past, ALWAYS open up that quilt and look at it before taking it home.
I’d let the quilter know for sure, and if Sara isn’t comfortable making the request for a reduction see how the quilter takes the news about the switch. She may automatically offer a reduction in price, good publicity/relations and all that would make it smart for her to offer some kind of deal.
I’d let the quilter know for sure, and if Sara isn’t comfortable making the request for a reduction see how the quilter takes the news about the switch. She may automatically offer a reduction in price, good publicity/relations and all that would make it smart for her to offer some kind of deal.
What a shame. Makes me realize that if I would ever get my items quilted I would pack each separately. Even though I’d hate to do it I would tell the quilted what a great job the quilting is but that the backings were swapped. If she’s worth using again she’ll propose a solution. We’re all human but even to me that backing just doesn’t look right. I hope she gets a solution she can live with.
What a shame. Makes me realize that if I would ever get my items quilted I would pack each separately. Even though I’d hate to do it I would tell the quilted what a great job the quilting is but that the backings were swapped. If she’s worth using again she’ll propose a solution. We’re all human but even to me that backing just doesn’t look right. I hope she gets a solution she can live with.
I think I agree with Nancy near Philly. Tell her of the mistake and also how much Sara likes the quilting. But don’t ask her to pay someone to pick out all that quilting. That sounds like an expensive nightmare. Anybody can make a mistake. And both quilts are beautiful as they are. But then that’s just my opinion.
I think I agree with Nancy near Philly. Tell her of the mistake and also how much Sara likes the quilting. But don’t ask her to pay someone to pick out all that quilting. That sounds like an expensive nightmare. Anybody can make a mistake. And both quilts are beautiful as they are. But then that’s just my opinion.
Sara must tell the quilter because the quilter needs to put a process in place to avoid this error happening again. It is in the quilter’s business interests. If it was me, I would voice disappointment and ask for a price adjustment to be applied to the third quilt.
I had a situation once where my longarm quilter turned the backing the wrong way, really a minor issue compared to Sara’s situation. Yet she realized what she had done after quilting and told me about it when I picked up the quilt and gave me a 10% price reduction. It made me trust her even more but also impressed on me the need to take steps to ensure the quilter knows what you want done with/to your backing.
Sara must tell the quilter because the quilter needs to put a process in place to avoid this error happening again. It is in the quilter’s business interests. If it was me, I would voice disappointment and ask for a price adjustment to be applied to the third quilt.
I had a situation once where my longarm quilter turned the backing the wrong way, really a minor issue compared to Sara’s situation. Yet she realized what she had done after quilting and told me about it when I picked up the quilt and gave me a 10% price reduction. It made me trust her even more but also impressed on me the need to take steps to ensure the quilter knows what you want done with/to your backing.
Yes, I would definitely mention it to the quilter. If she doesn’t mention it to the quilter, then the quilter will never know that she made a mistake. Then the quilter won’t have the opportunity to make adjustments to her current system for keeping backs and quilt tops together before quilting.
Yes, I would definitely mention it to the quilter. If she doesn’t mention it to the quilter, then the quilter will never know that she made a mistake. Then the quilter won’t have the opportunity to make adjustments to her current system for keeping backs and quilt tops together before quilting.
Oy! I would definitely tell her. The quilting might be fabulous but the job was not well done. Every time I look at the quilt it would pop up at me. Quilt backing is not something that most people take lightly. We think about the backing just as much as the top and to have the wrong one quilted on is like putting the wrong block in the middle of your quilt. It’s there. It doesn’t go with the rest. It’s ruined. I would let her know that the quilting itself was wonderful but the backing was mixed up. Her response will determine if Sara should use her services again.
Oy! I would definitely tell her. The quilting might be fabulous but the job was not well done. Every time I look at the quilt it would pop up at me. Quilt backing is not something that most people take lightly. We think about the backing just as much as the top and to have the wrong one quilted on is like putting the wrong block in the middle of your quilt. It’s there. It doesn’t go with the rest. It’s ruined. I would let her know that the quilting itself was wonderful but the backing was mixed up. Her response will determine if Sara should use her services again.
Uh, that’s really bad! I’m so sorry for Sara!
As the others told, Sara should definitely tell the quilter that she (the quilter) made a big mistake ~ but as always, it matters how you say it. Be objective (even though you have all reason to be angry)…maybe the quilter offers herself a solution that Sara can accept (she should ask herself if she can live with the swapped backings or not…if not, she should tell that the quilter).
Uh, that’s really bad! I’m so sorry for Sara!
As the others told, Sara should definitely tell the quilter that she (the quilter) made a big mistake ~ but as always, it matters how you say it. Be objective (even though you have all reason to be angry)…maybe the quilter offers herself a solution that Sara can accept (she should ask herself if she can live with the swapped backings or not…if not, she should tell that the quilter).
These things do happen – but looking at the two backings it should have been blindingly obvious which was which. I would talk to the quilter and ask her what she suggests doing about it – and if she doesn’t come up with anything then I would take the third quilt away. Quilters are professionals like anyone else with their own business and need to take due care in what they do.
These things do happen – but looking at the two backings it should have been blindingly obvious which was which. I would talk to the quilter and ask her what she suggests doing about it – and if she doesn’t come up with anything then I would take the third quilt away. Quilters are professionals like anyone else with their own business and need to take due care in what they do.
She definitely needs to know about the mistake made. This is really a big deal.
There really is no reasonable fix. I would
say since she really can’t fix the mistake
she owes Sara the third quilting free. We
go to a lot of time and expense to do these quilts and choose the just right backing. The backings were pretty easy to figure out. She blew it. Two bad quilts is tragic.
Communication with your quilter seems to be as important as their work itself.
She definitely needs to know about the mistake made. This is really a big deal.
There really is no reasonable fix. I would
say since she really can’t fix the mistake
she owes Sara the third quilting free. We
go to a lot of time and expense to do these quilts and choose the just right backing. The backings were pretty easy to figure out. She blew it. Two bad quilts is tragic.
Communication with your quilter seems to be as important as their work itself.
Oh, what a shame. The backings really do “go” with each quilt. And, the fact that one is a baby quilt makes it all the worse. I would definitely have to say something (and I’m not a complainer by any stretch). I would hope the quilter would offer a reduction in price or something on her own after being told of the problem. Keep us posted on what happens. o:(
Oh, what a shame. The backings really do “go” with each quilt. And, the fact that one is a baby quilt makes it all the worse. I would definitely have to say something (and I’m not a complainer by any stretch). I would hope the quilter would offer a reduction in price or something on her own after being told of the problem. Keep us posted on what happens. o:(
yes I would. tell her that you love the quilting but the problem with the backing. She should get a discount.
yes I would. tell her that you love the quilting but the problem with the backing. She should get a discount.
Are you flipping kidding me?? After working with awesome long-armers, they would be mortified that kind of mistake happened and I know for a fact that they would sit and pull the stitches out, forget the time or money involved, it was the quilters mistake NOT your daughters’, so it is all on the shoulders of her quilter. As far as the other quilt goes, if the quilting was that great then she should keep that there and pay the expected amount, but the reality of the situation is that the other quilts should be redone correctly and they should be free.
Are you flipping kidding me?? After working with awesome long-armers, they would be mortified that kind of mistake happened and I know for a fact that they would sit and pull the stitches out, forget the time or money involved, it was the quilters mistake NOT your daughters’, so it is all on the shoulders of her quilter. As far as the other quilt goes, if the quilting was that great then she should keep that there and pay the expected amount, but the reality of the situation is that the other quilts should be redone correctly and they should be free.
Definately tell the quilter. She has to know in order to prevent this type of mistake again. When I take a quilt to my quilter, she snips a small piece of my backing fabric from a corner and pins it to the quilt top. Hopefully, this quilter will devise a system that works for her!
Definately tell the quilter. She has to know in order to prevent this type of mistake again. When I take a quilt to my quilter, she snips a small piece of my backing fabric from a corner and pins it to the quilt top. Hopefully, this quilter will devise a system that works for her!
Thank you for all your suggestions. I did email (i’m so cowardly) the shop today and praise the quilting, but I also mentioned that the backings were switched. I’ll keep everyone posted….
Thank you for all your suggestions. I did email (i’m so cowardly) the shop today and praise the quilting, but I also mentioned that the backings were switched. I’ll keep everyone posted….
I would for sure tell her about the mistake she made, she should know. Ask her if she can give Sara a price reduction on the quilting of her third quilt. I think that would help, but it is still disappointing that it happened.
I would for sure tell her about the mistake she made, she should know. Ask her if she can give Sara a price reduction on the quilting of her third quilt. I think that would help, but it is still disappointing that it happened.
As a long arm quilter I would definitely want to know. Personally, I would quilt the third quilt for free to make up for such a mistake. She should definitely say something.
As a long arm quilter I would definitely want to know. Personally, I would quilt the third quilt for free to make up for such a mistake. She should definitely say something.
How disappointing! I would definitely tell the quilter about the error and ask for a reduction the last quilt. Her reaction would determine if I ever used her services again.
How disappointing! I would definitely tell the quilter about the error and ask for a reduction the last quilt. Her reaction would determine if I ever used her services again.
I cannot believe this mistake was made – the quilters I have used are always double even triple checking to make sure they have everything the way I want it. Sara should definitely make the quilter aware of the mistake, ask for compensation, and as for using again that is hard … if it was me, probably not.
I cannot believe this mistake was made – the quilters I have used are always double even triple checking to make sure they have everything the way I want it. Sara should definitely make the quilter aware of the mistake, ask for compensation, and as for using again that is hard … if it was me, probably not.
I like the basic suggestion here. But I might tell the LAQ that I would handle the removing of her work if she would requilt them for free. Then I would gather up SERVERAL friends and have a ripping out party. No one should go through that pain alone. Besides, that’s what quilters do- we come together in a time of need/that’s when it becomes a team sport.
I like the basic suggestion here. But I might tell the LAQ that I would handle the removing of her work if she would requilt them for free. Then I would gather up SERVERAL friends and have a ripping out party. No one should go through that pain alone. Besides, that’s what quilters do- we come together in a time of need/that’s when it becomes a team sport.
As a LA quilter, I would want to know. The quilter should have a system to keep tops/batting/backs together so this doesn’t happen again. Sara could call and as mentioned, explain how lovely the quilting is but that when she got home she realized there was a mix up. Put the ball in the quilters court, and decide what you would accept. Then choose to continue to use her or not. But give the quilter the opportunity to make it right. Mistakes happen, no one died, at the end of the year will this be a big deal? If it was me, I would quilt the third quilt for 1/2 price and give a coupun for another quilt.
As a LA quilter, I would want to know. The quilter should have a system to keep tops/batting/backs together so this doesn’t happen again. Sara could call and as mentioned, explain how lovely the quilting is but that when she got home she realized there was a mix up. Put the ball in the quilters court, and decide what you would accept. Then choose to continue to use her or not. But give the quilter the opportunity to make it right. Mistakes happen, no one died, at the end of the year will this be a big deal? If it was me, I would quilt the third quilt for 1/2 price and give a coupun for another quilt.
I would let the quilter know for sure. She can’t fix it, unless she takes it out and starts over. I think an adjustment should be made and if not, I probably wouldn’t go back. Quilting is beautiful by the way, too bad, backings clearly were mixed up.
I would let the quilter know for sure. She can’t fix it, unless she takes it out and starts over. I think an adjustment should be made and if not, I probably wouldn’t go back. Quilting is beautiful by the way, too bad, backings clearly were mixed up.
I’m sure Sara is just sick about this, and rightly so. I had a horrible experience with my first long arm quilter and I was too timid to say something – I just never went back. Now with the mouth on me, I would surely discuss rectifying the error, somehow.
I don’t think taking out the quilting is the answer (which is beautiful, by the way) but she should give Sara some major compensation on the third quilt she hasn’t returned yet. Maybe even not charge her. If Sara is happy with the quilting and her response to the problem, I would use her again (a longarmer is so hard to find!) but if she doesn’t get satisfaction, definitely look elsewhere next time.
I’m sure Sara is just sick about this, and rightly so. I had a horrible experience with my first long arm quilter and I was too timid to say something – I just never went back. Now with the mouth on me, I would surely discuss rectifying the error, somehow.
I don’t think taking out the quilting is the answer (which is beautiful, by the way) but she should give Sara some major compensation on the third quilt she hasn’t returned yet. Maybe even not charge her. If Sara is happy with the quilting and her response to the problem, I would use her again (a longarmer is so hard to find!) but if she doesn’t get satisfaction, definitely look elsewhere next time.
She should TOTALLY say something and ask for some sort of discount (if the quilter doesn’t offer first– which I think they should). For me, going back would depend on how they handle their mistake. If it makes her feel any better, the quilts look wonderful and while I am sure she preferred them to be right, those swapped backs are fine 🙂
She should TOTALLY say something and ask for some sort of discount (if the quilter doesn’t offer first– which I think they should). For me, going back would depend on how they handle their mistake. If it makes her feel any better, the quilts look wonderful and while I am sure she preferred them to be right, those swapped backs are fine 🙂
Yes, I would mention it, gently, and see what she offers as a resolution. My first thought when I read this was, what kind of instruction did the maker give – each in their own container? a written description? I can see where 2 quilts at a time could cause comfusion, but looking at them, it DOES seem kind apparent which backing should ‘go’ with which quilt. The quilter needs to know where/how the error happened, so it does not happen again.
Doing anything with Kindness is ALWAYS the best route.
Yes, I would mention it, gently, and see what she offers as a resolution. My first thought when I read this was, what kind of instruction did the maker give – each in their own container? a written description? I can see where 2 quilts at a time could cause comfusion, but looking at them, it DOES seem kind apparent which backing should ‘go’ with which quilt. The quilter needs to know where/how the error happened, so it does not happen again.
Doing anything with Kindness is ALWAYS the best route.
nothing I can say can add anything..
I would agree with all..
I once got a quilt back with the wrong panto quilt design used. I wanted stars and I got some kind of wavy lines… For me, it was ok, but I did say something and got a price reduction on the next quilt. Now I add a piece of paper with name/phone number and what panto I want…
nothing I can say can add anything..
I would agree with all..
I once got a quilt back with the wrong panto quilt design used. I wanted stars and I got some kind of wavy lines… For me, it was ok, but I did say something and got a price reduction on the next quilt. Now I add a piece of paper with name/phone number and what panto I want…
She should definitely let the quilter know about the mix up. I also think she should ask for a reduction on the third quilt. She should know in her mind how much she thinks is fair, that way she can negotiate with the quilter if need be.
She should definitely let the quilter know about the mix up. I also think she should ask for a reduction on the third quilt. She should know in her mind how much she thinks is fair, that way she can negotiate with the quilter if need be.
Wow…not one single person mentioned not saying anything. It’s quite obvious that Sara needs to mention it (I saw her note above…she emailed the quilter.) So, having said that, not only should the 3rd quilt be quilted for FREE, but is it at all possible that only one backing could be removed and replaced? Meaning, can one of the backings be “okay” so that only one quilt would need to be redone? Also, here is another point of view. What if the LAQ gave Sara a whole bunch of fabrics for 2 separate quilt tops, say 1930s and Amy Butler. And Sara got some of the pieces mixed up and made 2 huge tops. Then returned them to the lady. Uh, yeah…don’t you think the lady would want the right fabrics put together? I think so. And I’m sure Sara would NEVER do that, it was just an example going the other way.
Wow…not one single person mentioned not saying anything. It’s quite obvious that Sara needs to mention it (I saw her note above…she emailed the quilter.) So, having said that, not only should the 3rd quilt be quilted for FREE, but is it at all possible that only one backing could be removed and replaced? Meaning, can one of the backings be “okay” so that only one quilt would need to be redone? Also, here is another point of view. What if the LAQ gave Sara a whole bunch of fabrics for 2 separate quilt tops, say 1930s and Amy Butler. And Sara got some of the pieces mixed up and made 2 huge tops. Then returned them to the lady. Uh, yeah…don’t you think the lady would want the right fabrics put together? I think so. And I’m sure Sara would NEVER do that, it was just an example going the other way.
Oh, that’s a hard one!
I think the first quilt looks fine with either backing, but the second one, meant for a baby, just doesn’t look happy with that brown backing.
I definitely think she should say something to the quilter. When you consider the amount of work invested in a quilt, and the money invested in the quilting, I think Sara should be compensated somehow.
A friend of mine actually did “unquilt” a professionally long-arm quilted quilt because the quilter did not use the batting my friend had given her to use. That could be lived with, I think, but we actually sat down – our small group of friends – and helped her pick out every…little…stitch, and the quilter agreed to re-quilt it with the proper batting for no charge. It can be done – but that was just one quilt, not two.
I’m not sure what the solution is in this case, but I think the quilter should maybe make an adjustment of some kind. Mistakes do happen, we are only all just human but I think that quilter would want to know what had happened.
(I will say, the backings will probably be the worse for wear, after the “unquilting” and my friend had to provide a new backing fabric when it was requilted, so those backings might not be able to be easily switched without looking a little stressed).
I think I’d go back to her again for another quilt at some point – but maybe just one quilt at a time.
Oh, that’s a hard one!
I think the first quilt looks fine with either backing, but the second one, meant for a baby, just doesn’t look happy with that brown backing.
I definitely think she should say something to the quilter. When you consider the amount of work invested in a quilt, and the money invested in the quilting, I think Sara should be compensated somehow.
A friend of mine actually did “unquilt” a professionally long-arm quilted quilt because the quilter did not use the batting my friend had given her to use. That could be lived with, I think, but we actually sat down – our small group of friends – and helped her pick out every…little…stitch, and the quilter agreed to re-quilt it with the proper batting for no charge. It can be done – but that was just one quilt, not two.
I’m not sure what the solution is in this case, but I think the quilter should maybe make an adjustment of some kind. Mistakes do happen, we are only all just human but I think that quilter would want to know what had happened.
(I will say, the backings will probably be the worse for wear, after the “unquilting” and my friend had to provide a new backing fabric when it was requilted, so those backings might not be able to be easily switched without looking a little stressed).
I think I’d go back to her again for another quilt at some point – but maybe just one quilt at a time.
I’ve really enjoyed reading all the comments for this post! It’s a good topic, but at Sara’s expense. I agree with those who say talk to the quilter and let her know about the mistake. It’s not like it’s a minor mistake, that backing for the baby quilt is very inappropriate.
But your question is, “what would you do”….I would be heartbroken, sad and disappointed, but would not say anything. I couldn’t confront the person, it’s just not in my nature.
I’ve really enjoyed reading all the comments for this post! It’s a good topic, but at Sara’s expense. I agree with those who say talk to the quilter and let her know about the mistake. It’s not like it’s a minor mistake, that backing for the baby quilt is very inappropriate.
But your question is, “what would you do”….I would be heartbroken, sad and disappointed, but would not say anything. I couldn’t confront the person, it’s just not in my nature.
She does need to know about the mistake, and I surprised she didn’t question the backing going with the wrong quilts, it’s pretty apparent that they don’t go together. When I take my quilts to the quilter, I fold the top inside the back so there isn’t confusion about which goes with which quilt. That’s a shame after all the time you spend working on the tops.
She does need to know about the mistake, and I surprised she didn’t question the backing going with the wrong quilts, it’s pretty apparent that they don’t go together. When I take my quilts to the quilter, I fold the top inside the back so there isn’t confusion about which goes with which quilt. That’s a shame after all the time you spend working on the tops.
I would definitely tell the quilter. The brown backing for the baby quilt doesn’t work at all. I would give the quilter the opportunity to make a suggestion for compensation but I would also be prepared with my own ‘counter’ offer. What a bummer.
I would definitely tell the quilter. The brown backing for the baby quilt doesn’t work at all. I would give the quilter the opportunity to make a suggestion for compensation but I would also be prepared with my own ‘counter’ offer. What a bummer.
Wow. Everything has already been said! I’ll be anxious to see what solution the quilter gives to Sara now that she has received the email.
Wow. Everything has already been said! I’ll be anxious to see what solution the quilter gives to Sara now that she has received the email.
I agree with Taria. She should get the third quilt done for free. I’m sure that Sara was clear as to what background went with which quilt. She needs to call her back right away. I agree that she shouldn’t have the quilting taken out. There might be a chance that the quilt would get stretched out of shape. As someone else said, seeing how the quilter reacts and offers a solution will determine whether to use her again or not.
Getting quilts quilted is not cheap and it’s heartbreaking when things go bad. I was in a quilt shop one day when a lady brought her quilt in that she had just gotten back from the quilter. The lady literally ruined it by stretching it all out of shape and the quilting was awful. The owner of the quilt was in tears. There was no salvaging the quilt. Heartbreaking. For that reason I won’t send quilts out to someone who has just started quilting.
I agree with Taria. She should get the third quilt done for free. I’m sure that Sara was clear as to what background went with which quilt. She needs to call her back right away. I agree that she shouldn’t have the quilting taken out. There might be a chance that the quilt would get stretched out of shape. As someone else said, seeing how the quilter reacts and offers a solution will determine whether to use her again or not.
Getting quilts quilted is not cheap and it’s heartbreaking when things go bad. I was in a quilt shop one day when a lady brought her quilt in that she had just gotten back from the quilter. The lady literally ruined it by stretching it all out of shape and the quilting was awful. The owner of the quilt was in tears. There was no salvaging the quilt. Heartbreaking. For that reason I won’t send quilts out to someone who has just started quilting.
This is a shame. I think the quilter would automatically offer something. If she doesn’t, ask. I don’t think I would use her again.
This is a shame. I think the quilter would automatically offer something. If she doesn’t, ask. I don’t think I would use her again.
I would certainly be letting the quilter know and see how the quilter handles it. If the handling of the error is not what the customer is looking for then have the customer mentions what she wants to happen.
I would certainly be letting the quilter know and see how the quilter handles it. If the handling of the error is not what the customer is looking for then have the customer mentions what she wants to happen.
Yikes. Thankfully the backings go with either quilt, so that’s a relief. Not ideal, but it works right?
I think we all know people are human and mistakes are made no matter how many precautions are taken.
Good luck in whatever Sara decides. xo
Yikes. Thankfully the backings go with either quilt, so that’s a relief. Not ideal, but it works right?
I think we all know people are human and mistakes are made no matter how many precautions are taken.
Good luck in whatever Sara decides. xo
Hi Nicole I would Not be Happy at all and yes I would tell the quilter She should give Sarah the last quilt for free I am sure the quilter would like to know of her mistake it is bad for her buisness I hope all turns out well in the end.
Hugs Mary.
Hi Nicole I would Not be Happy at all and yes I would tell the quilter She should give Sarah the last quilt for free I am sure the quilter would like to know of her mistake it is bad for her buisness I hope all turns out well in the end.
Hugs Mary.
We are all human and make mistakes, but I think she should go back and talk to the lady about it, especially if they were expensive. Yeah it’s to late now but it might save a problem in the future, I wouldn’t be very happy about it.
We are all human and make mistakes, but I think she should go back and talk to the lady about it, especially if they were expensive. Yeah it’s to late now but it might save a problem in the future, I wouldn’t be very happy about it.
If the customer made it clear which back went with which top when the quilt tops were delivered, I say it’s up to the longarmer to make it right, even to ripping and re-doing. If the customer just “brought in” the tops and backs, maybe they could split the cost to have someone rip it out and quilter re-quilt it for free (bcz it was already paid for).
If the customer made it clear which back went with which top when the quilt tops were delivered, I say it’s up to the longarmer to make it right, even to ripping and re-doing. If the customer just “brought in” the tops and backs, maybe they could split the cost to have someone rip it out and quilter re-quilt it for free (bcz it was already paid for).
As per your previous blog, I was worried you would turn your hair into a hat…anyway defintely a price reduction is called for- Wow! what a mistake.
As per your previous blog, I was worried you would turn your hair into a hat…anyway defintely a price reduction is called for- Wow! what a mistake.
I longarm…the 3rd quilt would be SO free of charge! OMGosh…YES, Sara must talk to the LA lady!
I longarm…the 3rd quilt would be SO free of charge! OMGosh…YES, Sara must talk to the LA lady!
I would definetly address this with the quilter. Perhaps Sara can salvage them by
adding another backing to both and have them twice quilted. Glorianne Cubbage has a book where she interlaces differnt designs.
The childrens quilt could also be backed with snuggle fleece or cordoroy or I would consider making a diaper bag out of the quilted fabric.
Sara’s quilt for the couch could also have some textured fabric,another very thin quilted back attached or made into really cute pillows, garmet bag or table cloth.
I would definetly address this with the quilter. Perhaps Sara can salvage them by
adding another backing to both and have them twice quilted. Glorianne Cubbage has a book where she interlaces differnt designs.
The childrens quilt could also be backed with snuggle fleece or cordoroy or I would consider making a diaper bag out of the quilted fabric.
Sara’s quilt for the couch could also have some textured fabric,another very thin quilted back attached or made into really cute pillows, garmet bag or table cloth.
I was just about to suggest the same as Donna above. Ask the quilter to pay for some more backing fabric and double quilt them on. As it’s only a baby sized quilt it should work. The couch quilt could be just quilted in strategic places rather than all over. After all some original quilts are only hand tied so as to stop the 3 layers shifting around. The pretty quilting is on top where it will be viewed and if ripped out the integrity of the quilt top will never be the same. This way both quilts are saved without damaging them, Sara gets the backings she wants and hopefully this will limit any bad feeling with the quilter who I’m sure will be more than happy with the arrangement.
Good luck,Debbs
I was just about to suggest the same as Donna above. Ask the quilter to pay for some more backing fabric and double quilt them on. As it’s only a baby sized quilt it should work. The couch quilt could be just quilted in strategic places rather than all over. After all some original quilts are only hand tied so as to stop the 3 layers shifting around. The pretty quilting is on top where it will be viewed and if ripped out the integrity of the quilt top will never be the same. This way both quilts are saved without damaging them, Sara gets the backings she wants and hopefully this will limit any bad feeling with the quilter who I’m sure will be more than happy with the arrangement.
Good luck,Debbs
I love the idea that Donna and Debbs have…just add a new backing and double quilt strategically. I’m sure there others out there who would know if this would “work” but on the front side, it sounds plausible. Certainly a lot less work than ripping and requilting. Definitely, we all want to know how this is played out.
I love the idea that Donna and Debbs have…just add a new backing and double quilt strategically. I’m sure there others out there who would know if this would “work” but on the front side, it sounds plausible. Certainly a lot less work than ripping and requilting. Definitely, we all want to know how this is played out.
Yep…monetary adjustment and discount on the next quilt. But TOTALLY keep using this quilter. She did a good job! 🙂
Yep…monetary adjustment and discount on the next quilt. But TOTALLY keep using this quilter. She did a good job! 🙂
She needs to speak with the longarm quilter. Learning to communicate what you want from a quilter is important. This would also give the quilter the chance to make the situation better.
She needs to speak with the longarm quilter. Learning to communicate what you want from a quilter is important. This would also give the quilter the chance to make the situation better.
just dropped 3 quilts off to my quilter discused the problem.Rose said that it is HER obligation to correct the problem
and a free quilting would not be enough in eyes to protect her repuation. She could not have her customer pay for her mistakes, all three would be free along with correcting the situation with quilting additional backings as well as aditional services at discounted rate for that client. We both agreed mistakes do happen but it is how you resolve the problems that make you a professional.I own a small buisness and that is how we resolve issues that just happen with employee is paramount to our buisness and reputation.
My suggestion is to get additional backing, requilt to match with low density batting, use a textured batting like cordoroy, sniggle fleece or whatever works.
Otherwise make diaper bags, pillows, table toppers etc and repurpose the quilts as thet are too pretty to waste and Sara spent
too much time and love into them to be wasted.
To potect myself I will always package each one seperately from now on. Sara’s backing were not interchangable. Also I will never givw two quilts the ame size together. A very good lesson for all of us to protect our cherrhed work.
just dropped 3 quilts off to my quilter discused the problem.Rose said that it is HER obligation to correct the problem
and a free quilting would not be enough in eyes to protect her repuation. She could not have her customer pay for her mistakes, all three would be free along with correcting the situation with quilting additional backings as well as aditional services at discounted rate for that client. We both agreed mistakes do happen but it is how you resolve the problems that make you a professional.I own a small buisness and that is how we resolve issues that just happen with employee is paramount to our buisness and reputation.
My suggestion is to get additional backing, requilt to match with low density batting, use a textured batting like cordoroy, sniggle fleece or whatever works.
Otherwise make diaper bags, pillows, table toppers etc and repurpose the quilts as thet are too pretty to waste and Sara spent
too much time and love into them to be wasted.
To potect myself I will always package each one seperately from now on. Sara’s backing were not interchangable. Also I will never givw two quilts the ame size together. A very good lesson for all of us to protect our cherrhed work.
I would definately let the quilter know…and hopefully she will offer a reduction on the third (if not for free)… I also don’t know if I would take anything back to her or not – depends on if others you know used her and had luck. Everyone makes mistakes, even big ones, and if there has been other great success stories, then maybe I would use her again. Of course, if all three quilts were the same size, all in one bag and not folded together, I may not make as big of fuss, but if I had them clearly marked, in separate bags, etc…I would absolutely throw one heck of a fit if I wasn’t offered some compensation. The one positive I can see – at least it wasn’t someone else’s fabric completely! Good luck – and enjoy the wedding this weekend!
I would definately let the quilter know…and hopefully she will offer a reduction on the third (if not for free)… I also don’t know if I would take anything back to her or not – depends on if others you know used her and had luck. Everyone makes mistakes, even big ones, and if there has been other great success stories, then maybe I would use her again. Of course, if all three quilts were the same size, all in one bag and not folded together, I may not make as big of fuss, but if I had them clearly marked, in separate bags, etc…I would absolutely throw one heck of a fit if I wasn’t offered some compensation. The one positive I can see – at least it wasn’t someone else’s fabric completely! Good luck – and enjoy the wedding this weekend!
I have read all the posts and have pondered this for two days. WALK away, my heart says….BUT….I come from three generations of small business people in a small town. We do not crap in our own nest… intentionally.
This work in question has been posted to the public before knowing the outcome between the two parties involved. NOR is the business owner aware her problem was posted. We do not know the procedures that were involved with this business, nor do we know the ordering communication of the work. Mistakes happen.
It is becoming too easy to publicly share with strangers, complete with visuals… through the simple stroke of a few keys and a hook up to internet technology. This communicative process is an interesting statement of our times.
Say: Cheese.
I have read all the posts and have pondered this for two days. WALK away, my heart says….BUT….I come from three generations of small business people in a small town. We do not crap in our own nest… intentionally.
This work in question has been posted to the public before knowing the outcome between the two parties involved. NOR is the business owner aware her problem was posted. We do not know the procedures that were involved with this business, nor do we know the ordering communication of the work. Mistakes happen.
It is becoming too easy to publicly share with strangers, complete with visuals… through the simple stroke of a few keys and a hook up to internet technology. This communicative process is an interesting statement of our times.
Say: Cheese.
I would tactfully let the quilter know about the mistake and see what she offers as a solution. What I would want, personally, is for her to take out the stitches on the child’s quilt and re-quilt it for no charge. I would expect a reduction or refund on the price of quilting of the first one and I would leave it as is. If she makes those accommodations and the quilting is satisfactory on the third one, I would be happy to pay full price for the quilting on it. If she is not willing to resolve the situation, she would not get my business again, and I would be sure to tell all my quilting friends.
I would tactfully let the quilter know about the mistake and see what she offers as a solution. What I would want, personally, is for her to take out the stitches on the child’s quilt and re-quilt it for no charge. I would expect a reduction or refund on the price of quilting of the first one and I would leave it as is. If she makes those accommodations and the quilting is satisfactory on the third one, I would be happy to pay full price for the quilting on it. If she is not willing to resolve the situation, she would not get my business again, and I would be sure to tell all my quilting friends.
I recently took a quilt to be quilted (a picture is on my blog) of a flag quilt that a made for a soldier returning from Iraq. I specifically asked for invisible thread as I didn’t want anything to interfere with the beauty of the stars and strips. Well, she used blue thread. I was really upset. There was nothing they could do, but offered a 50% discount which I took.
I agree…the quilter should not charge her for the third quilt since she made two mistakes that are irreversible. How disappointing. They are such pretty quilts.
Nancy
http://www.quiltflower.blogspot.com
I recently took a quilt to be quilted (a picture is on my blog) of a flag quilt that a made for a soldier returning from Iraq. I specifically asked for invisible thread as I didn’t want anything to interfere with the beauty of the stars and strips. Well, she used blue thread. I was really upset. There was nothing they could do, but offered a 50% discount which I took.
I agree…the quilter should not charge her for the third quilt since she made two mistakes that are irreversible. How disappointing. They are such pretty quilts.
Nancy
http://www.quiltflower.blogspot.com
I believe she needs to check that the quilter either had her instructions clearly…or that the quilts and backings were presented together clearly.
I do not think she should accept them as they are.
I do not think what is done is acceptable as Blind Freddy should have seen that what is done, does not work.
It should be up to the quilter to offer something to put things right…..I have known quilter undo work and redo it.
It is not beyond the bounds of responsible workmanship…IF….it was made very clear by the customer.
I believe she needs to check that the quilter either had her instructions clearly…or that the quilts and backings were presented together clearly.
I do not think she should accept them as they are.
I do not think what is done is acceptable as Blind Freddy should have seen that what is done, does not work.
It should be up to the quilter to offer something to put things right…..I have known quilter undo work and redo it.
It is not beyond the bounds of responsible workmanship…IF….it was made very clear by the customer.
Ouch. I think I would need to consider how the error happened and how explicit the instructions were on which back went with which quilt (although it seems completely obvious). No good answer from me.
Ouch. I think I would need to consider how the error happened and how explicit the instructions were on which back went with which quilt (although it seems completely obvious). No good answer from me.
I am a longarm quilter. I would definitely want to know.
Here’s how I, as the quilter, would offer to fix it:
1) I would pick it out myself (both quilts) and requilt, or
2) I would hire someone to pick it out, and then requilt.
Both of these solutions will cause me, the quilter, some pain. I deserve pain because I made such a dumb mistake. Pain helps me remember never to do that dumb thing again. 😉
It is my responsibility to get the correct backing on the quilt. Here is a true story:
Long time customer brings me quilt. I quilt it, and put some muslin on the backing (thinking all the time that, gosh, she usually uses fashion fabric rather than muslin). I quilt her quilt and bag it up. I pull the next quilt to be quilted. In doing so, I see a piece of fashion fabric hanging on a hanger in the closet. What is this, I think to myself. Oh, no. It’s the customer’s fashion fabric. So, I pick out all the quilting, use the fashion fabric, and requilt it…cursing all the time about how stupid I am and how is really going to set me back time-wise. I finish her quilt (the second time), bag it up. At that point I discovered that I had used the wrong batting in her quilt. Yes, I picked it out the second time. Really. This happened to me when I was a very new quilter. You can be certain that I take extra care now to make sure I’ve got the right backing and the right batting!
IMO, giving a discount on the third quilt does not solve the problem.
I am a longarm quilter. I would definitely want to know.
Here’s how I, as the quilter, would offer to fix it:
1) I would pick it out myself (both quilts) and requilt, or
2) I would hire someone to pick it out, and then requilt.
Both of these solutions will cause me, the quilter, some pain. I deserve pain because I made such a dumb mistake. Pain helps me remember never to do that dumb thing again. 😉
It is my responsibility to get the correct backing on the quilt. Here is a true story:
Long time customer brings me quilt. I quilt it, and put some muslin on the backing (thinking all the time that, gosh, she usually uses fashion fabric rather than muslin). I quilt her quilt and bag it up. I pull the next quilt to be quilted. In doing so, I see a piece of fashion fabric hanging on a hanger in the closet. What is this, I think to myself. Oh, no. It’s the customer’s fashion fabric. So, I pick out all the quilting, use the fashion fabric, and requilt it…cursing all the time about how stupid I am and how is really going to set me back time-wise. I finish her quilt (the second time), bag it up. At that point I discovered that I had used the wrong batting in her quilt. Yes, I picked it out the second time. Really. This happened to me when I was a very new quilter. You can be certain that I take extra care now to make sure I’ve got the right backing and the right batting!
IMO, giving a discount on the third quilt does not solve the problem.
I would just take one quilt at a time. That way this could not happen again. Also if you don’t like the quilting you will only have one messed up quilt instead of two. I would let her know so that in the future she will be more careful. Hopefully the quilter will discount the third quilt. All in all looking at the piture the quilts are fine. You might even grow to like the suprise look! Go with the flow if it can’t be fixed.
I would just take one quilt at a time. That way this could not happen again. Also if you don’t like the quilting you will only have one messed up quilt instead of two. I would let her know so that in the future she will be more careful. Hopefully the quilter will discount the third quilt. All in all looking at the piture the quilts are fine. You might even grow to like the suprise look! Go with the flow if it can’t be fixed.
Yes, please let her know…wow, that is a big mistake, I am sure she will fix it!
Yes, please let her know…wow, that is a big mistake, I am sure she will fix it!
I think the quilter should refund the money to Sara for both quilts seeing as she can use neither one of them as planned. Yes, the quilter put her time into quilting the quilts but she did them both wrong. Why should Sara be charged for the quilter’s mistake? She already has one baby quilt she can’t give as a gift and one quilt that won’t match her sofa. Why add insult to injury and charge her too? If the quilter didn’t want to pick out the quilting on both quilts did she expect Sara, to pay her for not doing her job right and pick out those stitches or for Sara, to pay someone else too? Sara, didn’t put them in. I’m disappointed in the above reply that the quilter just said I’m sorry and if you don’t like it basically go somewhere else. I would let every quilter I know what happened so they would not have to deal with a longarmer with an attitude or pay for service not renderred.
I think the quilter should refund the money to Sara for both quilts seeing as she can use neither one of them as planned. Yes, the quilter put her time into quilting the quilts but she did them both wrong. Why should Sara be charged for the quilter’s mistake? She already has one baby quilt she can’t give as a gift and one quilt that won’t match her sofa. Why add insult to injury and charge her too? If the quilter didn’t want to pick out the quilting on both quilts did she expect Sara, to pay her for not doing her job right and pick out those stitches or for Sara, to pay someone else too? Sara, didn’t put them in. I’m disappointed in the above reply that the quilter just said I’m sorry and if you don’t like it basically go somewhere else. I would let every quilter I know what happened so they would not have to deal with a longarmer with an attitude or pay for service not renderred.
I would definitely let the quilter know as I am sure she would be very sorry. However, I would begin with the positive remarks regarding her work. I would allow her to make the decision re restitution. If she didn’t offer I would live with it.
I can only imagine how many tears you have shed!
I would definitely let the quilter know as I am sure she would be very sorry. However, I would begin with the positive remarks regarding her work. I would allow her to make the decision re restitution. If she didn’t offer I would live with it.
I can only imagine how many tears you have shed!